How
can I place an order?
Complete details on ordering methods and payment options can be found below.
Can I order by telephone?
No. Currently we are configuring our store to include this service. Please
check back in a couple months for an update.
How can I pay?
We accept payment by Visa, Mastercard, American Express, Discover, Paypal
and by Debit.
Can I mail in a payment?
No
How much is shipping?
When you go through your checkout, shipping is pre-calculated and determined
by how much you purchase. You can learn how much shipping
will cost once you click the ADD TO CART button, which will allow you
to view the shipping amount under the purchase information.
Need your order faster?
See the shipping upgrade options that we offer for an additional cost
on our shipping page.
Is there tax on my order?
No.
How can I order from outside the USA?
See our International
Ordering page. If
you live outside the USA, you may have to pay customs charges to your local
or federal tax authority upon arrival of your package. Check with your local
post office or tax authority for more details.
What is your return policy?
You may return broken records (damaged in shipping) ONLY. Please email
returns@thevinylrecord.com to
arrange for a refund. For more information go to our Returns page.
Can I track my order?
Your tracking number is located in your shipping confirmation email. Go to
the shipping carriers website and put in the number given to track
your order.
Do you accept PayPal?
Yes. We use PayPal exclusively.
Help, I'm having problems with the shopping cart.
If you need further assistance please email us or call us at 404-475-7358, and someone will contact
you within 4 hours (if contacted by email).
How long will it take for my order to arrive?
Shipping time varies, please click here for more information.
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